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Trip/Bus Rules

  1. The bus company Werner Coach Inc. provides the CERTIFICATE OF LIABILITY INSURANCE to the Transportation Department of Cornell University.
  2. By purchasing the ticket you and your parents/guardians take full responsibility for any risk associated with the trips and agree that the coordinators' role is only to facilitate the trips and they have no responsibility for any harm that may occur to you or other students as a result of the trips. You agree not to take legal action against the coordinators for any harm that may occur to you in association with the trips.
  3. Bus companies including Werner Coach make every effort to provide on-time service. None of them can guarantee its departure and arrival times, which may be affected by any number of factors including weather, traffic, or mechanical problems. The Bus Company (including Werner Coach) is not liable for any inconvenience or expense caused as a result of such a delay.
  4. Be at the bus stop 15 minutes before departure for loading.
    Look for the "Werner Coach" sign on the bus.
  5. You only need your Student ID to board the bus. Your ticket is posted on our website in a file OrderForm.pdf. Look for a link to it in the email sent to you by Autoresponder in response to any email that you sent to us. The list is verified on the bus by a trip coordinator.
  6. There is a restroom on the bus.
  7. No alcohol, smoking or improper behavior are permitted.
  8. Do not distract the driver.
  9. Do not place heavy objects in the overhead racks.
  10. Before debarking, please clean up the area around your seat, and put all trash into the trash bags provided.
  11. Report ASAP to the student coordinator or parent-coordinators of any suspected activity or unknown person(s) that should not be on the bus.
  12. Your safety depends on proper behavior of all students.
  13. Luggage limit and loading: Each student is limited to 2 suitcases of a reasonable size and weight and a carry-on. Passengers may be asked to bring some smaller luggage onto the bus with them in order to preserve space for larger bags of other students. The storage area inside the bus can be enlarged by any free seats used for storing bags. Please use this recommendation in order to avoid luggage space issues at boarding time. It was never a case that a student wasn't able to take all his luggage even when it was large. The carrier will not turn you back but will try to accommodate to the situation.
  14. Please be aware that on return trips to Cornell, luggage is stored according to your campus location. The Bus Driver will direct you to the correct compartment.
  15. In order to shorten the trip time we will not wait for any late students unless they notify us by phone. Please use numbers listed in the Contacts section.
  16. Please be advised that refunds will only be granted up to one month before the trip is scheduled. After that, there will be no refunds for cancelled seats after the payment was made to Werner Coach for the bus unless there are students on the Waiting List willing to purchase cancelled seats.
  17. PayPal allows for refunds minus their processing fees within 180 days from the payment date. Any refunds after that time will be paid immediately to your PayPal account after providing the associated email address.  Please setup the PayPal account and forward the email to cpbus@cbtcorp.net All other refunds will be paid with checks by April 30, 2020. Please contact us if your refund is missing.
  18. PayPal no longer refunds a fee charged when the original transaction was made. Their refund policy that went into effect on October 11, 2019 reads: "In line with industry practice and according to our updated policy, we will not charge a fee to process refunds, but the fees from the original transaction will not be returned." As a result of this change we will refund your original payment minus fees charged by PayPal i.e. minus $.49 and minus 3.49% of the original sum paid.
  19. There is public WiFi available on the 54 size buses only.

  20. What to expect from the Waiting List: 

    1. Nobody can predict if and when a spot will be released for you following a cancellation.

    2. You have no obligation to wait for a cancellation.

    3. You can ask for a refund from the waiting list at any time.

    4. We will not assign a cancelled seat without asking you to accept it.